Wednesday, 6 October 2010, 9:20 PM
Email Policy
It’s not always easy to express yourself in an accurate way through an email. When you compose an email, you may think you’ve phrased your message in a very considerate and balanced way, while the recipient may see it as being harsh and possibly even aggressive. Today I sent an email to a friend, with only good intentions – but, I was in a hurry, that’s all – and her reply was very prompt: ”Why so angry?”
And of course: The way the recipient perceives it is the important part … right?
Once in a while I think about a quote I read in an article a while ago. Torbjörn Johansson of IBM said: ”Emails are very good for conveying facts, but they are not as good for conveying semifinished ideas or plans – and an email could be a catastrophe when it comes to conveying feelings.”
An area where this is extremely applicable is internal communication. We recommend a great policy for internal communication via emailing.
